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ClickGUARD is not logging clicks
ClickGUARD is not logging ad clicks If you're not seeing any ad clicks being logged by ClickGUARD in your Click Reports there's a couple of possible causes: 1) AdWords tracking template is not properly installed In case you opted out from having ClickGUARD automatically install the tracking template in your AdWords account you need to make sure to inst
Tracking code not working
If you suspect the tracking code is not working, check the following reasons: 1) Is the code installed properly? In order for the tracking code to work in must be installed within the body tag. Look for instructions here. Additionally you need to make sure the tracking code is installed on the pages where you want ClickGUARD to track traffic. Sometimes, that only includes the landing pages you're
How can I prevent the offender (popup) warning to show?
The offender warning will be shown only if configured in a specific protection rule. In order to prevent it from showing you can visit Protection Rules and edit any rule to remove the offender popup from the "Actions" list. Popup warnings are never configured by default. In order to configure the text that will be shown to offenders via the warning popup or the visual theme, go to Settings and edit
My account synchronization status is DISABLED
There are multiple reasons as to why your account synchronization status would be DISABLED: 1) ClickGUARD is not able to manage your AdWords account In case manager access was revoked ClickGUARD can no longer synchronize information from your account and the DISABLED status is set. If you revoked manager access by mistake please contact support via in-app chat to re-initiate the process and restore synchronization capabilities to your account. 2) Your AdWords account is "empty" Clic